CALNET Quality Policy
CALNET consistently provides services and products that meet or exceed customer
requirements. We empower each employee by providing resources and training to
ensure continuous process improvement. This quality approach is designed to
maximize customer satisfaction and employee fulfillment.
Quality Management System
CALNET’s commitment to quality resulted in the establishment and implementation of a documented Quality Management System compliant with to ISO 9001:2008 requirements.
CALNET maintains this formal Quality Management System, with Executive Management Responsibility, to ensure that products conform to specific contract requirements and comply with the ISO 9001:2008 standard.
Additionally, CALNET processes and procedures meet the industry-best practices defined in the Capability Maturity Model Integration (CMMI®) for Development, version 1.2. CALNET was appraised at Maturity Level 2 using the continuous appraisal method in 2009.
CALNET service desk processes and procedures conform to the best practices defined in Information Technology Infrastructure Library (ITIL) version 3.
Service Desk Institute corporate membership demonstrates CALNET’s dedication to delivering world class IT services.