Quality Commitment

 

CALNET Quality Policy

CALNET consistently provides services and products that meet or exceed customer requirements. We empower each employee by providing resources and training to ensure continuous process improvement. This quality approach is designed to maximize customer satisfaction and employee fulfillment.

Quality Management System

CALNET’s commitment to quality resulted in the establishment and implementation of  a documented Quality Management System compliant with to ISO 9001:2008 requirements.

CALNET maintains this formal Quality Management System, with Executive Management Responsibility, to ensure that products conform to specific contract requirements and comply with the ISO 9001:2008 standard.  

Additionally, CALNET processes and procedures meet the industry-best practices defined in the Capability Maturity Model Integration (CMMI®) for Development, version 1.2. CALNET was appraised at Maturity Level 2 using the continuous appraisal method in 2009.

CALNET service desk processes and procedures conform to the best practices defined in Information Technology Infrastructure Library (ITIL) version 3.

Certifications: 
PDF ISO 27000
PDF ISO 9001
PDF ISO 20000-1
PDF CMMI SVC 3
PDF CMMI Dev 3