News Details

CALNET Becomes Service Desk Institute (SDI) Corporate Member

Reston, VA, April 20, 2019

CALNET Becomes Service Desk Institute (SDI) Corporate Member

Service Desk Institute corporate membership demonstrates CALNET’s dedication to delivering world class IT services.


CALNET, Inc. announced today that it has become a corporate member of SDI (Service Desk Institute), a globally recognized network and community for service desk programs and professionals in every country around the world. SDI’s mission is to support companies and organizations, like CALNET, to inspire service desk programs to be brilliant.

For the last 30 years, SDI has been setting the globally recognized best practice service desk standards that provide clear and measurable benchmarks for service desk operations and professionals. These standards are designed to encourage service desks to embrace and value best practice in order to raise the quality of service delivery. With their passion for providing best practice and share their knowledge worldwide, SDI acts as a well-respected, trusted and independent advisor to the service desk industry.

CALNET will now be proudly representing the Federal Government service desk industry space with SDI compliant best practices in service desk initiatives. As a SDI corporate member, CALNET will be supported by gaining discounts on SDI public and in-house training courses, unlimited benchmark buddy requests, access to SDI Subject Matter experts and online SDI Resource Library, and information available based on latest service desk industry trends / practices.

About CALNET, Inc.

CALNET is a privately held companies in the Intelligence Analysis, Language Services, and IT consulting services arena. Since 1989, CALNET has helped Federal, State, and Commercial organizations to remain agile by obtaining explicit business results through the rapid application and delivery of Advanced Information Technology solutions. Additionally CALNET provides Intelligence Analysis and Language solutions to the U.S Armed Forces and the Intelligence Community globally. CALNET's success as a company depends solely upon providing our clients with the people and solutions they need in a timely and cost effective manner. Our value proposition is based on the talent and experience that CALNET, and our partners, bring forward to every engagement. Our company slogan: "Partnership for Success" signifies our commitment to win customers one project at a time. CALNET has offices in Reston, Virginia and San Diego, California.

CALNET has achieved multiple industry achieved ISO 9001:2008 and ISO 20000-1:2011 certification and most recently an ISO/IEC 27001:2013 certification. It has also achieved CMMI Maturity Level 3 ratings for both Development (DEV) and Services (SVC)