News Details

Office of Inspector General (OIG) Awards CALNET Prime Contract for Service Desk Services and End-User Support Services

Reston, VA, March 19, 2019

CALNET announced today that it has won an award to provide Service Desk Services and End-User Support Services for the Office of Inspector General (OIG) at the Department of Health and Human Services (HHS) in Washington, DC.

CALNET will provide the Office of Inspector General (OIG) at the Department of Health and Human Services (DHHS) a low risk, best value solution to its Service Desk and End-User Support requirements. Contract is for a base year and 4 option periods.

Implementation of this program represents a fundamental change in IT support processes across the agency as OIG seeks a National solution. Team CALNET will effectively execute and deliver nationwide service desk and end-user support operations by implementing Information Technology Information Library (ITIL) and Help Desk Institute (HDI) concepts. We bring an ITIL compliant solution that meets OIG’s requirements with our highly experienced and technically knowledgeable team. CALNET will support OIG with their critical mission to protect the integrity of HHS programs as well as the health and welfare of program beneficiaries.

CALNET will standup a new service desk and provide end-user support services for high-quality Information Technology (IT) support to approximately 1,900 users spread across the OIG HHS Washington, D.C. Headquarters, 10 regional offices, and over 80 field offices distributed throughout the United States.

“CALNET is honored to be selected by the Office of Inspector General (OIG) at Human & Health Services (HHS) in delivering their National IT Service Desk and End-User Support program in supporting their overall underlying mission to enhancing the health and well-being of Americans. This award validates the long-term commitment CALNET has made to bringing the absolute best-in-class IT support services to Federal Government customers over the years.” said Kaleem Shah, CALNET’s President and CEO.

 About CALNET, Inc.

 CALNET is a privately held companies in the Intelligence Analysis, Language Services, and IT consulting services arena. Since 1989, CALNET has helped Federal, State and Commercial organizations to remain agile by obtaining explicit business results through the rapid application and delivery of Advanced Information Technology solutions. Additionally, CALNET provides Intelligence Analysis and Language solutions to the U.S Armed Forces and the Intelligence Community globally. CALNET's success as a company depends solely upon providing our clients with the people and solutions they need in a timely and cost-effective manner. Our value proposition is based on the talent and experience that CALNET, and our partners, bring forward to every engagement. Our company slogan: "Partnership for Success" signifies our commitment to win customers one project at a time. CALNET has offices in Reston, Virginia and San Diego, California.